Last Updated: 11/28/2025

Welcome to Patchgram. By accessing our website or placing an order, you agree to the following Terms & Conditions. These terms ensure a smooth, transparent, and secure experience for all customers worldwide.

1. General Information

These Terms & Conditions govern the use of our website, purchase of embroidered patches, and all custom patch orders.
By purchasing from us, you acknowledge that you have read and agree to all policies, including our Shipping and Refund Policies.

2. Products & Services

We offer the following:

a. Ready-Made Embroidered Patches

Patches available in our shop as-is.
Customers may request minor customizations (e.g., color changes, text edits) depending on feasibility.

b. Custom Patch Orders

Customers can request fully personalized patches, including:

Custom shapes
Custom artwork
Personalized designs
Modified versions of our in-stock patches

All custom-patch projects include design creation, digitizing, embroidery, and finishing.

3. Order Process

a. Ready-Made Patches

Orders for ready-made patches are processed within 24–48 hours on business days.

b. Custom Patch Orders

Custom orders follow these steps:

Submit your design / instructions
Receive a digital proof or mockup
Approve the design
Production begins (no further edits allowed)
Order is shipped upon completion

Average production time: 5–10 business days (complex orders may require more time).

4. Design Approval (Very Important)

For all custom patches, design approval is the final confirmation.
Once a customer approves the design:

The order cannot be canceled
The order cannot be refunded
Changes cannot be made to the design or specifications

This is because embroidery digitizing and production begin immediately after approval.

5. Confidentiality & Design Ownership

We respect your privacy and creativity.

All custom designs are treated with 100% confidentiality
We never share, publish, or showcase custom designs without the customer’s explicit written approval
Customers retain full ownership of their artwork
We do not resell, reuse, or redistribute any custom design files

If you grant us permission to post your custom patch on social media or our website, we may display it strictly for promotional purposes.

6. Pricing & Payment

Prices for ready-made and custom patches are listed on our website or provided in a custom quote.
Payment must be completed in full before production begins.

We accept major payment methods (add yours: e.g., Visa, Mastercard, PayPal, bank transfer).

7. Shipping

We ship worldwide via FedEx.
Standard delivery time: 3–7 business days after dispatch (varies by location).

Customers are responsible for any customs duties, VAT, or import taxes in their country.

For more details, please see our Shipping Policy.

8. Returns, Refunds & Cancellations

Ready-Made Patches

Returns or cancellations may be accepted if the product is unused and in original condition.
Customers must contact us within 7 days of receiving their order.

Custom Patch Orders

Due to the personalized nature of custom products:

No cancellations after design approval
No refunds once production begins
Returns are only accepted in case of manufacturing defects

We will repair or replace any defective item free of charge.

9. Quality Assurance

Every patch undergoes strict inspection before shipment.
However, slight variations in color, thread texture, or stitching are normal due to the nature of embroidery and digital displays.

10. Intellectual Property

All logos, branding, text, and product images on our website belong to patchgram and may not be copied, reproduced, or resold without permission.

Custom designs provided by customers remain their intellectual property.

11. Limitation of Liability

We are not liable for:

Delays caused by shipping carriers
Customs-related delays
Losses due to incorrect addresses provided by customers
Minor visual variations inherent in embroidery work

Our maximum liability is limited to the cost of the purchased product.

12. Privacy Policy

We collect only the information necessary to process orders and provide support.
We do not sell customer information to third parties.

13. Changes to Terms

We may update these Terms & Conditions at any time.
Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Information

For questions or inquiries, please contact us:
📧 Support@patchgram.com
🌐 Patchgram.com